phone: 1-718-416-1380 fax: 1-718-416-4184
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ARTISTIC STITCH, INC. Statement of Privacy.
ARTISTIC STITCH, INC. is committed to protecting your privacy. This Statement of Privacy applies to ARTISTIC STITCH, INC. Web site and governs data collection and usage at all ARTISTIC STITCH, INC. sites and services; it does not apply to other online or offline sites, products or services. Please read the ARTISTIC STITCH, INC. Statement of Privacy. ARTISTIC STITCH, INC. is a general audience web site, intended for users of all ages. Personal information of all users is collected, used and disclosed as described in this Statement of Privacy.
ARTISTIC STITCH, INC. is a general audience web site, intended for users of all ages. Personal information of all users is collected, used and disclosed as described in this Statement of Privacy. Collection of your Personal Information
As an E-commerce Web site, ARTISTIC STITCH, INC. collects personal information, such as your e-mail address, name, home or work address or telephone number. Information collected by ARTISTIC STITCH, INC. is used solely for the purpose of billing and shipping your online purchases. ARTISTIC STITCH, INC. does not collect any information about your computer hardware and software. ARTISTIC STITCH, INC. encourages you to review the privacy statements of Web sites you choose to link to from ARTISTIC STITCH, INC. so that you can understand how those Web sites collect, use and share your information. We are not responsible for the privacy statements or other content on Web sites outside of the ARTISTIC STITCH, INC. Web site.
Use of your Personal Information
ARTISTIC STITCH, INC. and its operational service partners collect and use your personal information to process product orders and deliver the products requested. It is possible that ARTISTIC STITCH, INC. may also use personal information to inform you of other products or services available from DWS and its affiliates. ARTISTIC STITCH, INC. may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered.
ARTISTIC STITCH, INC. does not sell, rent or lease its customer lists to third parties. ARTISTIC STITCH, INC. may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your personal information (e-mail, name, address, telephone number) is not transferred to the third party.
We occasionally hire other companies to provide limited services on our behalf, such as handling the processing and delivery of mailings, providing customer support, processing transactions, or performing statistical analysis of our services. We will only provide those companies the personal information they need to deliver the service. They are required to maintain the confidentiality of your information and are prohibited from using that information for any other purpose.
ARTISTIC STITCH, INC. does not use or disclose sensitive personal information, such as race, religion, or political affiliations, without your explicit consent.
ARTISTIC STITCH, INC. may access and/or disclose your personal information if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on ARTISTIC STITCH, INC. or the site; (b) protect and defend the rights or property of ARTISTIC STITCH, INC., including its Web site; or (c) act under exigent circumstances to protect the personal safety of users of ARTISTIC STITCH, INC. or the public.
Personal information collected on this site may be stored and processed in the United States or any other country in which ARTISTIC STITCH, INC. or its affiliates, subsidiaries or agents maintain facilities, and by using this site, you consent to any such transfer of information outside of your country. ARTISTIC STITCH, INC. abides by the safe harbor framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of data from the European Union.
Control your Personal Information
ARTISTIC STITCH, INC. offers its customers choices for the collection, use and sharing of personal information. You may go notify us of your preferences by emailing firstname.lastname@example.org. Please be sure to provide complete account information so we can identify you in our records.
You may also stop the delivery of future promotional e-mail from ARTISTIC STITCH, INC. by responding directly to any email you receive with a request to remove you from the mailing list Security of your Personal Information
ARTISTIC STITCH, INC. is committed to protecting the security of your personal information. We use a variety of security technologies and procedures to help protect your personal information from unauthorized access, use, or disclosure. For example, we store the personal information you provide on computer systems with limited access, that are located in controlled facilities. When we transmit highly confidential information (such as a credit card number) over the Internet, we protect it through 128 bit encription through thawte.
Changes to this Statement
ARTISTIC STITCH, INC. will occasionally update this Statement of Privacy to reflect company and customer feedback. If there are material changes to this Statement or in how ARTISTIC STITCH, INC. will use your personal information, ARTISTIC STITCH, INC. will prominently post such changes prior to implementing the change. ARTISTIC STITCH, INC. encourages you to periodically review this Statement to be informed of how ARTISTIC STITCH, INC. is protecting your information.
Returns and Exchanges General Information
If you are not completely satisfied with your ARTISTIC STITCH, INC. online purchase, you may return your purchase for replacement within 14 days of receipt of the item.
If an item is being returned the purchaser will be responsible for all shipping charges, including charges for returning item(s) to us.
Products must be returned in original packaging and in the same condition in which they were received. In other words, the item must be returned intact original packaging and outer shipment box. WE STRONGLY SUGGEST THAT YOU CAREFULLY OPEN AND INSPECT ALL MERCHANDISE UPON RECEIPT IN ORDER TO TAKE ADVANTAGE OF THIS POLICY.
Returned items that arrive at the ARTISTIC STITCH, INC. warehouse with excessive damage due to improper return packaging will be assessed a damage fee of up to 10% of the product's price.
ARTISTIC STITCH, INC does NOT guarantee mint condition packaging. ARTISTIC STITCH, INC. ships the same quality product that can be found in retail stores. We cannot be responsible for minor creases, scratches, dents, or other superficial imperfections to the packaging. If you desire "mint" packaging, you should purchase our products through a retailer where the product can be inspected before buying.
Mint condition packaging is NOT guaranteed.
Returns On ARTISTIC STITCH, INC Items Not Purchased From ARTISTIC STITCH, INC.
We do not accept returns or exchanges for product purchased at other retailers -- you must return the product to the place of original purchase.
Returns Due To ARTISTIC STITCH, INC. Error
ARTISTIC STITCH, INC. will pay for return shipping costs if an exchange or return is the result of an error on our part, i.e., defective/damaged items or an error in filling an order.
Refunds On Product From Other Retailers
We do not accept returns or exchanges for product purchased at other retailers -- you must return the product to the place of purchase.
Replacement Of Damaged/Returned Items
Due to the limited-edition nature of ARTISTIC STITCH, INC products, we cannot guarantee that all items can be replaced at the time of return, or that damaged specific limited-edition numbers can be replaced with the same number. In that event, we will offer a full refund of the purchase price (in U.S. dollars).
Your credit card account is charged immediately for all orders marked as Available Now.
The information you provide to a web site covered by this policy is protected in transit by using a network protocol called Secure Sockets Layer (SSL). SSL is the industry standard technology for secure online transactions. A simple way to know your transmission is protected is by referencing the URL. If it starts with https:// you can be assured that it is using SSL. Transactions are processed only from secure browsers. These browsers encrypt the information sent using SSL, which scrambles the data to make it extremely difficult for anyone who intercepts the information to read it. With an internet commerce transaction service vendor with the goal of protecting our customers' personal and financial information. Transmissions from this vendor to credit card processors also are encrypted and sent via dedicated leased private circuits. In addition, the computers housing the data are protected by physical security measures, including more than one level of locked access.
REMINDER: In the event of an unauthorized use of your credit or debit card, you must promptly notify the card issuer pursuant to its reporting rules and procedures.Safeguarding InformationTo minimize the risk of loss and/or additional expenses that could occur from compromised cardholder information, we WILL NOT retain any of the following information electronically: Credit Card number Credit Card expiration date Security Code (CVV2 number) Service Code -3 or 4 digit number in the magnetic stripe The protection of your personal information is important and as a result, we do not accept payment via email.We protect against unauthorized disclosures by limiting access only to those of our Employees who need the information to do their jobs.
Please note that shipping & handling charges are non-refundable. Most orders are shipped within 5 – 7 business days the order is received. Upon receiving your order, our staff will verify, locate, pack, double-check for accuracy, and ship out your package. We are proud to have one of the most efficient order processing systems in e-commerce. We strive to ship your order as quickly and accurately as possible. Delays may occur if we cannot verify an address or have issues with processing a payment. In order to avoid this, please make sure that you have specified a valid shipping address, and all your payment information is correct before placing your order. One of our staff members will contact you by e-mail if a problem arises from an order. Domestic shipping UPS Ground: 3-5 days 2nd Day Air: 2 days Next Day Air: 1 day USPS First Class Mail: 3-5 days USPS Priority Mail: 2-3 days USPS Express mail: 1 day We strongly suggest that you check both your billing address and shipping address to ensure accuracy. From time to time, customers may incorrectly fill these fields and submit orders. Artistic Stitch, Inc. will only ship the products to the address that is supplied. If item returns to us due to incorrect shipping information, we will notify our customer.
For customers that just cant wait for our products. We don't blame you. Artistic Stitch, Inc. understands that getting your items quickly is important to you, so we make every effort to process your order quickly.Most orders are processed and shipped within 5 – 7 business days within placing an order.Since UPS does not ship on either Saturdays or Sundays (even for express shipping) the actual delivery date may differ from the Estimated Scheduled Delivery Date. For example: A Next Day Air order, leaving our warehouse on a Friday for San Diego, will not arrive until Monday, even though it has a one day transit time. Please refer to UPS.com for more information.
If you need an order by a specific time, please contact a customer representative before you place an order to verify that the item is available and is able to be shipped within a certain period. Artistic Stitch, Inc. cannot be held responsible for any packages which are delayed due to unforeseen UPS or USPS delays such as "adverse weather conditions", "Beyond UPS ", or "Missed at facility" - please plan accordingly.
Orders can be submitted via our website, but will not be processed, delivered or counted as in-transit on the following major holidays and company closures: • New Year's Day (January 1st) • President's Day • Memorial Day • Independence Day (July 4th) • Labor Day • Thanksgiving Day • The Friday After Thanksgiving Day • Christmas Eve (December 24th) • Christmas Day (December 25th) • Day After Christmas (December 26)
REFUSED DELIVERY PACKAGE: Any packages refused by the customer are deemed to be ABANDONED. All refused packages will be returned to sender at the shipper's expense or destroyed. No refunds will be issued for any packages which were refused delivery by UPS or any other shipping carriers.